FAQs

How do we contact you?

The Hairssentials can be contacted at thehairssentials@gmail.com, Social Medias account and LiveChatbot. 

Where are your products from?

We do source them internationally from our own network of suppliers.

Are there any overseas shipping?

Yes. Head over to "Shipping and Returns" for more information. 

How do I place an order?

a. Browse/search for an item in our online site, click on the item that you want. Add the items into the cart. 

b. Login/Register your account and key in your billing information and shipping information. Select your preferred shipping method and payment method, key in your payment details. Review your order and proceed with payment.

c. Once done, you will receive a payment confirmation email.

How do I create an account?

Click onto the "Human" icon at the top right of the page. Key in the required details and click "Create". 

Can I return/exchange/refund my order?

Yes. Goods sold are exchangeable and returnable. To be eligible for exchange and return, please check our "Shipping and Return" page. In this case, please send an email to thehairssentials@gmail.com with your order details and photo attachments as proof.

However, refunds will be made non-monetary. It will be converted into store credits so customers are able to use it on their next purchase.